Refund & Returns Policy
At Wild Woman Sundries, we want you to feel confident in your purchase. Because many of our products are personal-care items, we also need to protect product safety and hygiene.
Returns
Unopened and unused products may be returned within 14 days of delivery.
To be eligible for a return, the product must be:
- unused
- unopened
- in its original packaging
- in resalable condition
Opened or used personal-care products, including soaps, shampoo bars, sugar scrubs, body butters, oils, balms, and similar items, cannot be returned for hygiene and safety reasons.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible.
We may ask for a photo of the product and packaging so we can determine what happened and make it right.
Depending on the situation, we may offer:
- a replacement
- a refund
- another appropriate resolution
If the issue is the result of an error on our part, you will not be responsible for return shipping costs.
Change-of-Mind Returns
If you change your mind about an eligible unopened product, the customer is responsible for return shipping costs.
We do not refund original shipping charges unless the order arrived damaged, defective, incorrect, or we made an error.
Final Sale Items
Sale, clearance, and discontinued items are final sale unless they arrive damaged, defective, or incorrect.
Refunds
Once we receive and inspect an approved return, we will issue the refund to the original payment method.
Please allow normal processing time for your bank, credit card provider, or payment processor to post the refund.
Contact Us
If you have a concern with your order, please contact Wild Woman Sundries through the contact information provided on our website.
We would much rather hear from you and have the opportunity to resolve a genuine problem than leave you unhappy with your purchase.